Privacy policy
Last updated 13 November 2026Consig Group Pty Ltd ("Consig", "we") is committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how you can access or correct it.
Collection notice
When you sign up for updates, contact us or ask for an eligibility summary, we collect:
- your name, email address, role and (optionally) company name;
- anything you choose to write in a message;
- your eligibility checker answers and result, if you ask us to email them to you;
- whether you agreed to receive marketing updates, and when.
We use this to respond to you, send the summary or confirmation you asked for, and (only if you agreed) send occasional updates. If you don't provide your email address, we can't send these to you. You can still use the eligibility checker without giving us any details: your answers stay in your browser.
What we don't collect
Our website doesn't use advertising or tracking cookies. We use privacy-friendly analytics that count page views without identifying you. Please don't send us tax file numbers or other sensitive information through our forms.
Where your information is stored
Your information is stored in Australia (Sydney) and encrypted in transit and at rest. We use these service providers:
| Provider | Purpose | Location |
|---|---|---|
| Supabase | Database for form submissions | Australia (Sydney) |
| Vercel | Website hosting and privacy-friendly analytics | Australia (Sydney) and global edge network |
| Cloudflare | Domain, security and bot protection | Global network |
| Resend | Sending the emails you ask for | Japan (Tokyo) and United States |
| Google Workspace | Business email | Global |
Where information is processed overseas, we take reasonable steps under APP 8 to make sure the provider protects it, including contractual data protection terms.
Marketing
We only send marketing emails if you opt in. Every email includes our details and a one-click unsubscribe link, in line with the Spam Act 2003 (Cth).
How long we keep it
We keep sign-up and enquiry details until you ask us to delete them, or for up to 24 months after our last contact with you. Eligibility summaries are kept for up to 12 months.
Access, correction and complaints
You can ask to access, correct or delete your personal information at any time by emailing privacy@consiggroup.com. We'll respond within 30 days. If you're not happy with how we handle a complaint, you can contact the Office of the Australian Information Commissioner.
Data breaches
If a data breach is likely to cause serious harm, we'll notify affected people and the OAIC under the Notifiable Data Breaches scheme.